FAQs

Orders & payment

What is the minimum order?

One carton.

Which payment methods do you accept?

Available methods are shown at checkout. These may include Visa, Mastercard, PayPal and cryptocurrency. Only approved and active methods are displayed.

Delivery

Where do you ship?

Available destinations are shown at checkout. Delivery times and tracking depend on the destination and carrier.

How is my order packed?

Orders are packed discreetly. The outer label does not include tobacco branding.

Returns

Contact support within 14 days of delivery if your order arrives damaged or incorrect. Include your order number and photos of the issue.